Help & FAQ

How can we help you?

If you have questions or at any point or can’t find the answer you were looking for, call or email us directly at For issues about your orders or about our refunds, please refer to our Terms and Conditions for more details on our refund policy. Helping you answer all your questions and solving any problems you may have is our number one priority.

Here are a list of our most frequently asked questions.


How do I get a quote for my project?

You can get a quote by visiting the Request a Quote page, requesting a quote on a product page, phone, email or from our live chat.

Based on a large variance of requirements from project to project, most quotations need to be prepared by a packaging estimator.

RFQs can be emailed directly to

You will typically receive your quotation within 1-2 business days for most requests. RFQs and complex projects may require more time.

Do you have volume discounts or price breaks?

High quantity orders generally net a lower cost-per-unit on all of our packaging orders. For greater savings for your project, you can consult one of our Product Specialists for a customized packaging strategy based on your business requirements and project goals.

What is the process of getting my packaging made?

We make packaging easy for our customers. While the steps can differ from project to project, our typical process consists of the following stages:

  1. Specification & Project Consultation
  2. Quotation
  3. Sampling and Prototyping
  4. Production
  5. Shipping and Fulfillment

For more information, please get in touch with a Product Specialist.


What packaging and box styles do you offer?

We offer a wide range of packaging and box styles such as paperboard (folding carton), corrugated, rigid boxes and printed bags with fully customizable options.

How are packaging dimensions measured?

Generally, measuring a box for packaging is based on the inner dimensions of the structure. This guarantees your product will fit properly within the box regardless of stock thickness.

If you are looking to duplicate a box and provide outer dimensions, please inform your Product Specialist.

What is a dieline and why is it important?

A dieline is the template/outline needed for the design/artwork of the box. It is essential to the cutting and creasing process giving the appropriate information to our machines to precisely cut and fold areas where needed.

Can I order multiple artworks at the same size and specifications?

Yes - it is very common to combine multiple artworks into a single production run to save time and costs.


How do I place my artwork on the dieline you provided?

You can check out PakFactory's Step-by-Step Artwork Preparation Guide on how to place your artwork onto our dieline templates.

If you require further assistance or need your artwork designed, you can check out our Packaging Design page for more details.

How do I prepare files for print?

There are many guidelines and recommendations to follow to ensure your packaging graphics are crisp, clean and aligned. Please read our artwork guides below.

General Artwork Guide for All Products

Artwork Guide for Digital Print Corrugated Boxes


What is CMYK?

CMYK stands for Cyan, Magenta Yellow and Black and is a color model. These colors are used for generating print outputs.

Before boxes are sent for printing, it is important that the artwork (on illustrator) is converted from RGB color mode to CMYK.

Not converting the color mode will result in a greater color variance between what you see on your display compared to the final product

What is the 'PMS Color' option and do I need it?

PMS refers to the Pantone Matching System, which is a standardized color matching system that ensures color accuracy to a physical color swatch. PMS colors are coded through a numbering system (also known as Pantone Colors). These colors are widely used in packaging, printing, fashion, graphics and interior design when brands require a very specific color output.

Additional fees apply when a project requires Pantone color matching.

What is an additional process?

At PakFactory, an additional process refers to an added option to your packaging on top of a typical packaging printed packaging project.

Window Patching, Embossing, Foil Stamping, Special Diecut, Spot UV. You can check out our options and materials page for full details.

What is the difference between digital and offset printing?

Digital printed packaging is printed using a digital printer, directly on the material, similar to the way an desktop inkjet printer would print on paper (but on a larger scale). Offset printing uses metal plates to layer color in succession, offering a superior image quality and greater cost-efficiency for larger volume production runs. You can learn more about the topic on our featured blog article.

Can I print on the inside and outside of the box?

You sure can. We are able to print on the outside (1-side) and the inside of boxes (2-side). Additional fees apply for 2-side printing.


What shipping options do you offer? Is shipping included in my quote?

We offer ground, air and sea shipments depending on the manufacturing origin and destination. With several shipping methods available shipping is generally not included in your quote unless specifically stated.

Can you ship my packaging to multiple destinations?

You bet we can! Customers often request their shipments be delivered directly to their fulfillment centers, while requesting a smaller quantity to be shipped to their location. We always customize your shipping plan based on your business needs.

Where do you ship to?

All of our products are available to ship both locally and internationally - with limited restrictions. To find out if your country is eligible, please contact one of our Product Specialists.

How will my order ship?

Most of our boxes are shipped flat, requiring minor assembly upon arrival. Special structures, typically rigid box styles, may need to be shipped as they are. All of our products are carefully packaged with care to withstand the potentially harsh elements of travel. You can expect your boxes to arrive in the same condition they left our facilities.


What is the turnaround time for my project?

Production time can range from 5 to 25 business days depending on packaging type, requirements many other factors. Greater customization with more additional processes generally yields slightly longer production times. For your best estimate in timeline, consult with your Product Specialist.

What is your minimum order quantity (MOQ)?

Product MOQ
Folding Carton Boxes 1,000 boxes
Corrugated Boxes 500 boxes
Rigid Boxes 500 boxes
Paper Bags 500 bags
Gusset Bags 20,000 bags
Stand Up Pouch 10,000 bags
Kraft Pouch 10,000 bags
Displays 100 pcs
Inserts 1,000 inserts
Pulp Insert 20,000 inserts
Food Grade Inserts 5,000 inserts
Food Grade Boxes 5,000 boxes
Cup Sleeves 500 pcs
Labels & Stickers 1,000 pcs
Kraft Paper Mailers 5,000 mailers
Poly Mailers 5,000 mailers
Recycled Bubble Mailers 20,000 mailers
Bubble Mailers 5,000 mailers
Packing Tape 500 rolls
Tissue Paper 1000 pcs
Food Tissue Paper 30,000 pcs
Cards 250 pcs

What if my products are defective or have quality issues? Can I get a refund?

Under normal circumstances, refunds are not provided on orders since custom packaging is tailor made to your products. In the event of defects or quality issues, we take full responsibility and proactively work with you to arrange a solution, which can result in replacement, refund or credit. Visit our Terms and Conditions page for full details.

Can I get a prototype or sample before ordering and how much does it cost?

We have four prototyping options; digital 3D mock-up, plain (un-printed) prototypes, digital-printed prototypes and production-grade prototypes. You can visit our Sample & Prototypes for more information.

What is prepress?

The prepress is the stage (or process) in which digital files are prepared for the printing press. Prepress turnaround time typically varies depending on the complexity of the project. It can take as quickly as several hours or several days.

Do you offer rush order?

Rush orders may be be available at depending on seasonality and packaging capacities. Please speak to a Product Specialist to check for current availability.

Where are you located?

We are headquartered in Toronto, Canada, while our manufacturing facilities are located across North America, Europe and Asia.

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