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Call us toll free:
1-888-622-2819
Speak to our expert in 1 min
9am - 6pm EST

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Terms and Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING THIS WEB-SITE YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS STATED BELOW, PLEASE DO NOT ACCESS THIS WEB-SITE. PAKFACTORY RESERVES THE RIGHT TO CHANGE, MODIFY OR AMEND THESE TERMS AND CONDITIONS WITHOUT ANY NOTICE.

ORDER SHIPPING AND DELIVERY
Please note that all production and shipping turnaround times are estimates. While PakFactory will use reasonable efforts to prevent delay of production and delivery schedules, in no case shall PakFactory be liable for any consequential or damages resulting from any delay in shipment or delivery. Unexpected equipment failure, malfunction and or technical problems may delay the printing process. In case of delay caused by technical difficulty, rush charges/fees will be refunded or waived where applicable. However, technical difficulty will not be the grounds for order cancellation. Shipping rates for high quantity products depend on the customers access to a shipping dock and forklift, otherwise additional charges may apply. The customer is responsible for all shipping/delivery charges, custom clearance fees, duties and taxes for the initial order and subsequent orders.

RETURNS AND REFUNDS
With all purchases, PakFactory includes a limited warranty, return, or replacement options. If we find an issue with quality or production on our end, we will happily replace or discount the product sold. Since each order is unique to customer and has no re-sale value; All Sales Are Final. No refunds or credits. The customer must notify PakFactory within 5 business days of order acceptance to notify any defects discovered in the ordered product failing which, the customer is deemed satisfied with the product. Where replacement is appropriate, the customer must first return 100% of the received product within 15 days (on their own expense) from the time when the ordered product delivery was taken. PakFactory is not responsible for shipping charges associated to product(s) return or exchange, or shipping charges that come with re-ordering product(s).

CUSTOMER SUBMITTED ARTWORK OR GRAPHICS
All artwork or designs and images must be provided in CMYK format. PakFactory is not responsible for any color shift that occurs in conversions from RGB to CMYK color modes. All artwork, designs and images must be provided in minimum of 300 DPI at 1:1 scale and CMYK color mode. PakFactory is not responsible for images printed as fuzzy, distorted or pixilated due to customer provided artwork.

CUSTOMER PROVIDED CONTENT
For certain product and service offerings you may elect to electronically upload or otherwise submit data, text, photographs, graphics, messages or other materials (collectively, "Customer Content") to PakFactory for inclusion in print and packaging products. You understand and agree that you (and any other person from whom it may have originated) are solely responsible for all Customer Content. When you upload, or otherwise provide Customer Content to PakFactory, you warrant and confirm that you either own the copyright to or have permission to copy any documents, text, graphics, photographs, etc., that you submit for inclusion in the print process, and you agree to defend, indemnify and hold PakFactory and its officers, directors, employees, shareholders agent and affiliates, harmless from any suit, demand, or claim arising out of any breach of this warranty and agree to pay any judgment or reasonable settlement offer resulting from any such suit, demand or claim, and to pay any attorney's fees incurred by PakFactory in defending against such suit, demand or claim.

You agree that you will not send, upload, post or otherwise transmit to PakFactory any Customer Content that contains material that: (i) is unlawful, threatening, abusive, defamatory, and/or obscene; (ii) which invades another person's privacy; (iii) which would further the commission or concealment of a crime; (iv) advocates or urges treason, insurrection, sedition or forcible resistance to any law of the United States; (v) is not lawfully yours to transmit; (vi) is the subject of, or which infringes upon, any patent, trademark, trade name, trade secret, copyright, right of publicity, moral right or other intellectual property right of another person or entity; (vii) contains software viruses, trojans, malware, or other harmful or malicious computer code, or that in any other way would way interfere with or disrupt the services and/or production of PakFactory and/or or any servers or networks connected to or used in connection with the delivery of such service and production.

COLOR PROOFING AND MATCHING
PakFactory is not liable for color matching or ink density on screen proofs approved by the customers. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density. While PakFactory will try it's best to match the gradient density of each color , PakFactory is not liable for the final appearance of a color.

OVER OR UNDER RUN
Although we endeavor to ship the quantity ordered, PakFactory reserves the right to ship within 5% over or under the requested quantity. If a minimum quantity is a necessity we recommend that you adjust the total quantity ordered to account for the possibility of an under run.

ORDER APPROVAL AND PROOFING
PakFactory has and assumes no obligation to proof or otherwise review the content or layout of your order. Orders are printed in their "as submitted" form and the customer is fully responsible for final proof and layout verification and approval prior to submission to the print process. Once you submit your files to the print and packaging process you are agreeing that you are fully satisfied with the document layout and content and you accept responsibility for any errors therein.

Before you confirm the production ready proofs provided by PakFactory, your job will not be processed or deemed production ready until you have approved the proof(s) in writing. All estimated turnaround time is started upon final confirmation of proof(s).

PAYMENTS
All prices and dollar amounts on this Website are in United States dollars, unless otherwise specified. PakFactory accepts the following payment methods: Paypal, Wire Transfer, Credit Cards, and Checks. Time to clear payments may vary for different payment methods. Production process will not be started and products will not be shipped until all due payments have cleared. Overdue payments or payments made past a specified due date may be subject to interest.

LIMITATION OF LIABILITY
In no event shall PakFactory or its licensors, suppliers, or vendors, their officers, directors, employees, or agents, be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data or profits, whether or not PakFactory has been advised of possibility of the damage, arising out of or in connection with the use or performance of the site or of failure to provide services that you order from PakFactory or its affiliates, including without limitation, damages arising from mistake, omission, virus, delay, or interruption of service. In no event shall PakFactory be liable or responsible for any damages or consequences arising from or related to your inappropriate or unauthorized use of the website or its content.

USE OF CUSTOMER PACKAGING IMAGES
Products that PakFactory manufactures may be photographed and used on Pakfactory’s website and marketing channels for marketing purposes. If customer wish to opt out, please send us an email to support@pakfactory.com.

CONTACT INFORMATION AND SHIPPING ADDRESS CHANGES
You are responsible for updating and advising PakFactory of any change of name, e‐mail, phone number, and shipping address that are different from the invoice and/or your order. PakFactory shall have no liability for any, errors, losses or damages of any kind or nature, resulting from your failure to update your account and shipping information. Changes of contact information and shipping address during the production process may be subject to extra charges.