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Speak to our experts in 1 min
9:30am - 6:30pm EST
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Hey there partner!
How can we help you today?

Our dedicated specialists are here to help you through every step of your packaging journey. Need a quote or have questions? Let us know and we will do our best to assist you in any way we can!

I need a custom quote I have a question

Proudly serve & ship throughout North America and anywhere in the world

Contact Information

Sales & Quotation Inquiries
quote@pakfactory.com
Request a Quote

General Inquiries
hello@pakfactory.com

Call Center
1-888-622-2819
Monday - Friday
9:30AM - 6:30PM EST

Order Submission Cut-off
Monday to Friday
before 1:00PM EST

Factory Locations

United States
Seattle | New York | Corona
Los Angeles | Chicago

Canada
Toronto | Quebec City
Vancouver

China
Guangzhou | Shenzhen
Dongguan | Shanghai
Taiwan

Sales Office

PakFactory
204 - 600 Alden Road
Toronto, Ontario L3R 3T7
Canada

Looking for an answer? Our most commonly asked questions are here!

Experiencing longer than normal wait times on our live chat and phone line? We may be able to answer your questions here! Just check out our FAQ page and see if we can resolve your issue in the mean time!

How do I prepare files for print?

General Artwork Guide for All Products

Artwork Guide for Digital Print Corrugated Boxes

How do I place my artwork on the dieline?

You can check out PakFactory's Step-by-Step Artwork Preparation Guide on how to place your artwork onto our dieline templates.

What print coatings do you offer?

We provide several types of coating from AQ & UV to Lamination. Speak with one of our Product Specialists to learn more!

Where can you ship to?

We ship internationally, with minimal restrictions. To find out if your country is eligible, please contact one of our Product Specialists.

What is the turnaround time for the project?

After artwork approval, for custom sampling, it is 5-7 business days production & 5-7 business days shipping. For folding carton & corrugated boxes, the turnaround time is 10-15 business days production & 5-7 business days shipping. For rigid boxes, the turnaround time is 25-30 business days production, 25-35 business days shipping.

What is the minimum order?

Our minimum order for paperboard (folding carton) and corrugated is 250 units.

Rigid boxes have a minimum of 500 units.

To take advantage of our lowest price, the suggestive minimum for freedom paperboard & freedom corrugated are 1000 units & 500 units respectively

For special requests, please check with product specialist.

View our Full FAQ Page